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Payment Reversals

Reverse recorded payments with confirmation - keeps the audit trail intact.

Who can use this​

  • FINANCE
  • ADMIN

Path​

/finance/payments/reversals

Dependencies​

  • Original payment/receipt exists.
  • Prefer reversal over deleting history.

Screenshot​

Payment Reversals desktop

Payment Reversals mobile

Steps​

  1. Open Payment Reversals at /finance/payments/reversals as FINANCE.
  2. Find the payment row. Click Reverse.
  3. Confirm Reverse payment? with the reason/process your school requires.
  4. Verify the learner ledger and outstanding balance afterward.
  5. Re-issue a corrected payment/receipt if collecting again.

Fields and actions​

  • Reverse
  • Confirm dialog: Reverse payment?

Common mistakes​

  • Reversing the wrong twin receipt
  • No follow-up re-post when money was valid
  • Expecting void invoice to undo cash