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First login

Hand a new staff member, learner, or parent their School ID and User ID, then walk them through the first successful sign-in and password change.

Steps​

  1. Issue credentials (Admin or Secretary)
    • Finish Add staff, Admit, or Add user until the Account credentials (copy now) dialog opens.
    • Copy School ID, User ID, and the temporary password before clicking Close.
    • Tip: the temporary password cannot be retrieved later. If you close early, use Reset password on Staff & users / Accounts instead of guessing.

Issued credentials desktop

Issued credentials mobile

  1. Sign in at the school portal (/app/)

    • Enter School ID, then User ID (not Teacher ID, admission number, or email for students/parents).
    • Enter the temporary password.
    • Tip: after a school switch or re-issue, confirm School ID on the credentials sheet matches School settings.

  2. Change the temporary password

    • Complete the forced change prompt on first login.
    • Tip: share the permanent password only through your school's secure channel; do not paste it into chat logs.

  3. Set personal preferences

    • Open App settings (/settings).
    • Use Open user guide and How to install on this device if needed.
    • Tip: language, theme, and page tips are personal. School branding stays under Branding, not App settings.

App settings desktop

App settings mobile

Role handoff​

Admin/Secretary issue credentials and confirm the person can open the portal. The new user owns sign-in, password change, and App settings. Parents/students always use School ID + User ID.

Common mistakes​

  • Using Teacher ID or admission number instead of User ID
  • Closing Account credentials (copy now) without copying the temporary password
  • Wrong School ID after the school was renamed or re-provisioned
  • Expecting App settings to change school-wide branding