Skip to main content

Password help

Fulfill pending password-reset requests for school users (not ADMIN). Confirm the person's identity out-of-band before clicking Reset. After reset, copy the temporary password and the new recovery-code sheet once and hand them over securely. Full policy: Passwords and photos.

Who can use this​

  • SECRETARY
  • ADMIN

Path​

/secretary/password-help

Dependencies​

  • Requester submitted School ID + User ID on Forgot password.
  • Target account is active and is not an ADMIN role.

Screenshot​

Password help desktop

Password help mobile

Steps​

  1. Open Password help at /secretary/password-help as SECRETARY.
  2. Review the pending list (name, role, User ID).
  3. Click Reset password for the requester.
  4. When credentials appear, copy temporary password and recovery codes and share them securely.

Fields and actions​

  • Pending list: name, role, User ID, email
  • Reset password per row
  • Credentials dialog: temporary password, recovery codes, copy-all

Common mistakes​

  • Resetting without confirming identity with the requester.
  • Skipping recovery codes - users need them for self-service next time.
  • Expecting ADMIN accounts to appear - secretaries cannot reset ADMIN.